At Cherry's Luxury and Jewelry, we strive to ensure your satisfaction with our products. Please review our concise Refund and Return Policy:
Refund Policy:
- Eligibility: Refunds are considered for items returned within 30 days of purchase, in unused condition, and with original packaging.
- Process: Contact us with your order number and reason for return. Upon approval, refunds will be processed to your original payment method.
- Non-Refundable Items: Personalized or custom-made products (Jewelry) are not eligible for refund unless faulty or damaged upon arrival.
Return Policy:
- Eligibility: Items may be returned within 30 days of purchase, provided they are unused and in original condition with packaging.
- Process: Initiate a return by contacting us. After approval, follow instructions for secure packaging and shipping to the provided address.
- Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
Exchange Policy:
- Eligibility: Exchanges are offered for defective or damaged items upon arrival.
- Process: Contact us with your order number and issue details. After approval, follow instructions for returning the item. We will send a replacement upon inspection.
If you have any questions, contact our customer service team at [your email address].
Effective Date: Jan 12,2024
